Product Safety & Event Labeling
SDGs:
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GOOD HEALTH AND WELL-BEING
3
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DECENT WORK AND ECONOMIC GROWTH
8
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PARTNERSHIPS FOR THE GOALS
17
Product Safety Management Mechanism
SKM offers the following product categories: general merchandise, cosmetics, packaged foods, and health foods. All product categories shall ensure compliance with related regulations (including Commodity Labeling Act, Cosmetic Hygiene and Safety Act, and Act Governing Food Safety and Sanitation) before launch and sales.
To ensure consumers feel safe with products sold at SKM, we have established the Product Quality and Safety Management Guidelines to conduct regular random inspections on the expiration dates of products in supermarkets to strengthen expiration management. SKM also requires that all food products comply with the Food Hygiene and Safety Operating Procedures, Food Safety Management Guidelines, and the Counter Vendor Agreement for F&B Counters. SKM requirements on the expiration date of cosmetic products and the storage temperature of foods, beverages, and frozen foods are also stricter than regulatory standards.
| Product Category | External Regulations | Internal Regulations |
|---|---|---|
| Cosmetics | Cosmetic Hygiene and Safety Act | - |
| Packaged Foods | 2023 Act Governing Food Safety and Sanitation Regulations on Good Hygiene Practice (GHP) for Foods |
SKM Food Hygiene and Safety Operating Procedures Department Store Management Guidelines: Environmental, Food Hygiene, and Food Safety Management Guidelines Work Logs: Food Hygiene & Safety |
| Alcohol | Tobacco and Alcohol Administration Act | - |
| General Merchandise | Commodity Labeling Act | - |
| Health Foods | Health Food Control Act | - |
| Drugs & Medical Equipment | Pharmaceutical Affairs Act, Medical Devices Act | - |
| SKM Products | MOHW Food and Drug Administration Food Safety Monitoring Guidelines for General Merchandise Retailers MOHW Food and Drug Administration |
- |
| Cleaning & Disinfecting Chemicals | Food Safety Monitoring Guidelines for General Merchandise Retailers (in compliance with the annexed Cleaning & Disinfecting Chemicals Management Record) | - |
Commodity Labeling Handling Mechanism
All contracted vendors are required to comply with internal and external regulations, in other words, the Cosmetic Hygiene and Safety Act for cosmetics, the Act Governing Food Safety and Sanitation, Regulations on Good Hygiene Practice for Foods, Food Hygiene and Safety Operating Procedures (SKM), Food Safety Management Guidelines (SKM), and Counter Vendor Agreement for F&B Counters (SKM) for packaged foods, fresh produce and raw meats, and cooked foods; the Tobacco and Alcohol Administration Act for alcohol; and the Pharmaceutical Affairs Act and Medical Devices Act for drugs and medical equipment. Any other products beyond the scope listed above are classified as general merchandise and governed by the Commodity Labeling Act.
In terms of internal management, SKM conducts random inspections of product labels every month and thoroughly verifies high-risk products and new products from new suppliers.
The average number of stock keeping units (SKU) at SKM supermarket stores is 6,000. Each month, we conduct random inspections on product labels, placing special emphasis on high-risk products and new products from new suppliers. In 2023, a total of 595 product labels (approximately 10% of the overall products) were randomly inspected, covering market groceries, candies and snacks, goodgoods, refrigerated items, and drink mixes. The compliance rate was 100%, and suggestions for label improvements were documented.
The average number of stock keeping units (SKU) at SKM supermarket branches
Performed regulatory compliance assessments in 2023
Evaluated items as a percentage of total products
Event Labeling Management
SKM has established internal protocols for food safety and hygiene promotion posters, annual training, and established processes that emphasize the importance of event labeling management. Communication and announcements through various promotional channels such as print (flyers), displays (event boards), and digital platforms (mobile applications, Facebook, Instagram, LINE, SMS) must be reviewed by the design supervisor, the corresponding unit at SKM HQ, and the relevant supervisor. The internal review mechanism of promotional content consists of multiple emails between the responsible person, various departments, and collaborating units to confirm the contents of the event. The final message is published after confirmation from the supervisor. An additional note detailing that SKM reserves the right to change or terminate the event and that matters not specified therein shall be governed by other in-store announcements.