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People-First Philosophy: Shin Kong Mitsukoshi’s Commitment to Full Responsibility and Support
2025-02-14
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People-First Philosophy: Shin Kong Mitsukoshi’s Commitment to Full Responsibility and Support
Shin Kong Mitsukoshi is deeply shocked and saddened by the tragic incident at our Taichung Zhonggang store on February 13. We extend our heartfelt condolences to the victims and their families.
From the moment of the incident, our priority has been the safety of our employees and customers. Alongside emergency evacuations and immediate coordination with fire and police authorities, we actively participated in search and rescue efforts to minimize casualties.
Upon receiving the news, President Richard H. Wu, Executive Vice President Michael H. Wu, and senior executives promptly arrived at the scene. They pledged full support to those affected, offering NT$1 million in compensation to each victim's family. They also visited 25 injured individuals across five hospitals, providing financial assistance and expressing their sincere concerns.
To ensure comprehensive support, Shin Kong Mitsukoshi has established a long-term emergency response team to assist colleagues, victims, families, and business partners. This team is responsible for rescue coordination, direct support for victims' families, care for the injured, and professional assistance in community rebuilding.
Cooperates with Rescue Efforts, Investigations, and Compensation
The Taichung Zhonggang store will remain closed until further notice to facilitate government-led investigations and safety inspections. We are committed to ensuring that our employees’ benefits and salaries remain unaffected by implementing flexible work schedules. We are also working closely with affected business partners to assess damages and discuss compensation plans.
Shin Kong Mitsukoshi reiterates its commitment to prioritizing the well-being of all those impacted. We take full responsibility for the incident and are collaborating with government agencies to manage the aftermath tirelessly.
We sincerely apologize to the public and express our deep gratitude to the authorities, the Taichung City Government, and all rescue teams for their continuous efforts and support.
Toll-Free 0800 Hotline for Continued Assistance
Shin Kong Mitsukoshi has established an emergency response team to remain fully engaged in managing in the aftermath.
To ensure that affected customers, employees, and business partners receive timely assistance, Shin Kong Mitsukoshi has set up toll-free victim assistance hotline at 0800-008-011. This service is available daily from 10:00 AM to 6:00 PM, staffed by dedicated personnel to properly address inquiries and provide necessary assistance and update.
At Shin Kong Mitsukoshi, our people-first philosophy remains at the core of our business. We are fully committed to handling this crisis with the utmost care and responsibility. Once again, we extend our deepest condolences to the victims and their families.
Shin Kong Mitsukoshi Department Store Co., Ltd.
Shin Kong Mitsukoshi is deeply shocked and saddened by the tragic incident at our Taichung Zhonggang store on February 13. We extend our heartfelt condolences to the victims and their families.
From the moment of the incident, our priority has been the safety of our employees and customers. Alongside emergency evacuations and immediate coordination with fire and police authorities, we actively participated in search and rescue efforts to minimize casualties.
Upon receiving the news, President Richard H. Wu, Executive Vice President Michael H. Wu, and senior executives promptly arrived at the scene. They pledged full support to those affected, offering NT$1 million in compensation to each victim's family. They also visited 25 injured individuals across five hospitals, providing financial assistance and expressing their sincere concerns.
To ensure comprehensive support, Shin Kong Mitsukoshi has established a long-term emergency response team to assist colleagues, victims, families, and business partners. This team is responsible for rescue coordination, direct support for victims' families, care for the injured, and professional assistance in community rebuilding.
Cooperates with Rescue Efforts, Investigations, and Compensation
The Taichung Zhonggang store will remain closed until further notice to facilitate government-led investigations and safety inspections. We are committed to ensuring that our employees’ benefits and salaries remain unaffected by implementing flexible work schedules. We are also working closely with affected business partners to assess damages and discuss compensation plans.
Shin Kong Mitsukoshi reiterates its commitment to prioritizing the well-being of all those impacted. We take full responsibility for the incident and are collaborating with government agencies to manage the aftermath tirelessly.
We sincerely apologize to the public and express our deep gratitude to the authorities, the Taichung City Government, and all rescue teams for their continuous efforts and support.
Toll-Free 0800 Hotline for Continued Assistance
Shin Kong Mitsukoshi has established an emergency response team to remain fully engaged in managing in the aftermath.
To ensure that affected customers, employees, and business partners receive timely assistance, Shin Kong Mitsukoshi has set up toll-free victim assistance hotline at 0800-008-011. This service is available daily from 10:00 AM to 6:00 PM, staffed by dedicated personnel to properly address inquiries and provide necessary assistance and update.
At Shin Kong Mitsukoshi, our people-first philosophy remains at the core of our business. We are fully committed to handling this crisis with the utmost care and responsibility. Once again, we extend our deepest condolences to the victims and their families.
Shin Kong Mitsukoshi Department Store Co., Ltd.
